Terms and Conditions

Terms of use

 By accessing and using www.cleopatraofsweden.se and the products and services available on this website, the consumer (‘you’) agree to the terms and conditions outlined. These terms and conditions include:

  • You must be over the age of 18 to place an order or have approval by a guardian. 
  • All material on the website is protected by copyright law and may not be used elsewhere without permission.
  • Using the website in a legal manner that doesn’t cause damage to and/or impairment of said website and its services. This includes transmitting computer viruses, Trojans, robots or other harmful software that may interfere with website operation.
  • As a private consumer you have the right to cancel and return the purchase within 14 business days under existing consumer protection legislation. 
  • Return the goods in unaltered condition, ideally in their original packaging. Before making a return, you must contact our customer service department and ask for a return address. 

Privacy Policy 

Cleopatra of Sweden, with organization number 940329-9028, are responsible for the processing of your personal data. Your privacy is important to us and our goal is to be as clear as possible and to keep your personal data protected. By placing your order with us or contacting us, you approve that we save your personal information given to us relating those actions for the purpose to provide you with the needed services and complete our transaction.

We process your personal data in order to: 

  • administer your purchases when you shop with us; 
  • send you marketing via emails, SMS mailings and post;
  • send you relevant offers based on your purchase history and the goods that you have shown interest in, e.g. by clicking on them in our newsletter or SMS mailings, or by placing the items in your customer basket; 
  •  follow current laws and legislation;
  • offer functionality on the homepage, so that it is as user-friendly as possible.
We take all possible steps necessary in order to protect your personal data, this affects both the digital and physical environment where they might be stored. The website and information are protected by Cloudflare Security encryption that corresponds to the highest of industry standards.

 If you have any questions regarding the processing of your personal data, or if you wish to contact us in order to exercise your rights, you are welcome to contact us at: [email protected] 

Payment

 You can pay via VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER or PayPal as payment.

All prices are are inclusive of VAT (where applicable). Once you have finished your order, you will receive a confirmation via email. The mail is not a contract of sale but simply an overview of your order. The sales contract is valid once we have received the payment for the goods. It is your responsibility as the buyer to indicate the correct address.

Delivery 

Packages are generally dispatched within 1-2 days after receipt of payment and  will be delivered in cooperation with Svenska Posten [the Swedish postal service] and their partners worldwide. At present we deliver outside Sweden, to all EU-countires. Standard delivery to EU (3-10 business days). The shipping company`s broadcast times varies by place of residence and may therefore vary. 

If you have any questions concerning your package, please contact our customer service at: [email protected]

Return policy

As a private consumer you have the right to cancel and return the purchase within 14 business days under existing consumer protection legislation. Return the goods in unaltered condition, ideally in their original packaging. You have the right to open the package and try the product provided that the product allows for it. For hygiene reasons we cannot offer refunds on pierced jewellery, underwear or swimwear where the hygiene seal has been removed. If the products return in an unsuitable condition we will not be able to approve the refund and the products will be returned to the sender. Always save guarantee/delivery notes until the return is completed, as these show your return package number which you will require in the case of any claims. You as the consumer is responsible for the shipping costs.

Once we have received your returned goods, we will issue your refund within 14 days and will notify you via email once the refund is complete. You will receive the same amount for the returned item(s) within 3-5 business days from time of transfer.

Cookies

Cleopatra of Sweden uses cookies to increase the functionality of the website, to trace visitors, and to facilitate you as a customer.

A cookie is a small text file that stores information on your computer. 

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